Customer Service is dead

Published March 11, 2003

Reading time: 1 minutes.

I’ve said it before and I will say it again. I am very unhappy with the way companies treat people who use their goods and services. Let’s look at Airborne Express, the company that is supposed to ship my computer. After receiving notice that they attempted to deliver my computer today, I called my wife to find out what heppened. She told me that she had been home all day and didn’t hear anyone knock or ring the doorbell. I immediately called the customer service number and talked with a very helpful lady who told me that she would notify the delivery person to attempt a second delivery today. I thanked her and hung up.

My package isn’t here yet.

I don’t know what the deal is with phone centers. My dad works in a call center for XCEL Energy, and I know that he has to process a certain number of calls per hour in order to keep his job. I believe that this is the main reason why customer service is dead… the person helping you with your problem is only worried about meeting their quota, and not about solving your problem.


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