My two-year-old DLP television died around April 18th. It’s getting close to a month now and after several phone calls and one failed attempt at at-home service, I am still unable to watch my television. I paid for a service plan which is supposed to cover this kind of stuff, but nowhere was I told that it would be fixed whenever they feel like getting around to me.
I spent a long time on the phone with various agents. The first agent hung up on me. The second decided to send me a new bulb. When Carissa put the new bulb in the TV, it didn’t solve the problem, so we spent another two hours on the phone with Sears product support. We had to wait two weeks for a repairman to come out.
He spent some quality time with our TV but decided that it couldn’t be fixed that day, and that new parts had to be ordered. We ordered a new color wheel and a ballast, and the color wheel arrived broken, so we got another one.
Our next scheduled appointment for service is on May 18th.
Don’t buy service plans from Sears. In fact don’t buy anything from Sears. A five year service plan on a television sounds great, but it’s not worth getting jerked around like this.
I’m tired of crappy service from companies. Protip: If you’re not willing to support the products you have, then don’t sell extended warranties.